All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API Operational
90 days ago
99.98 % uptime
Today
Productsup Platform Operational
90 days ago
99.95 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
99.97 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
99.96 % uptime
Today
Authentication Service ? Operational
90 days ago
99.99 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
99.99 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024
Completed - Dear Customers,

The maintenance is 100% complete and all services are back to their operational state.

The goal of this maintenance was to enhance the stability of our platform by upgrading the firmware of our internal network switches.

Thanks again for your cooperation and understanding throughout this process.

Best regards,
Productsup Technical Operations Team

Mar 19, 13:52 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:45 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 10:29 CET
Scheduled - Dear customer,

We would like to inform you about an upcoming scheduled maintenance window for the Productsup Platform. In order to increase our internal network capacity and redundancy, our hosting provider will upgrade our equipment in our main datacenter. During that time, access to the platform will not be possible and Data Processing, File Services and Stream API/Platform API services will be temporarily halted by measure of precaution, 15 minutes before the start of the network maintenance.

Maintenance window:

Start Date and Time: 2024-03-19 12:45:00 CET
End Date and Time: 2024-03-19 14:00:00 CET

Please excuse any inconvenience this may cause. We thank you in advance for your understanding.

Kind regards,
Your Productsup Team

Mar 5, 10:30 CET
Mar 18, 2024
Resolved - Dear customers,

The incident has been resolved on our provider's side and we have not experienced any disruptions in our infrastructure for the past 72 hours.
Therefore we declare this incident closed.

Thank you for your continued support.

Mar 18, 14:25 CET
Update - Dear customers,

Our services appear to be fully functional again, according to our monitoring.

We are still waiting for a communication from our provider to declare the incident fully resolved.

Thank you for your patience.

Mar 13, 17:57 CET
Update - Dear clients,

We are experiencing temporary disruptions again, as our hosting provider is still trying to patch the last router that was encountering the issue. Errors might happen while you are using the platform, until the issue is fully resolved. We will update you of further developments as we are monitoring the incident on our side.

We would like to renew our apologies for any inconvenience this might cause, and appreciate your patience and understanding as our provider is working to resolve the situation promptly.

Mar 13, 15:22 CET
Monitoring - Dear clients,

our hosting provider has updated us with an incident notice, indicating routers at their datacenter were affected by a firmware bug. They have identified the routers causing issues and have isolated them, and they are currently applying updates.

In consequence, our services should be fully functional again, pending any issues caused by the previous disruption.

On our side, we are monitoring the situation and will update this incident when assured that it is fully resolved.

Mar 12, 17:02 CET
Identified - Dear valued customers,

We regret to inform you that our platform is currently experiencing disruption in service. A network incident is ongoing at our hosting provider where our services are hosted, which causes some of them to undergo communication failures. Because of this, errors could appear while you are using the platform.

We sincerely apologize for any inconvenience this might cause, and appreciate your patience and understanding as our provider is working to resolve the situation promptly.

Mar 12, 16:48 CET
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.