All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
99.97 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Network maintenance advisory
Completed - The scheduled maintenance has been completed.
Jun 25, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 16:00 CEST
Scheduled - During this period, one of our providers in Frankfurt will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections or the platform. We expect any interruptions to be brief.

Best regards,
Productsup Network Operations Center
Jun 23, 10:11 CEST
Jun 24, 2025
Urgent maintenance on data processing service
Resolved - Dear Customers,

We are pleased to inform you that the full restart of our data processing scheduler has been successfully completed.

The maintenance proceeded without issues, and the execution bug preventing some jobs from starting has been resolved.

All jobs will now restart and resume execution according to their regular schedules.

Thank you for your understanding and patience during this essential maintenance. We will continue to monitor the system closely.

Sincerely,
Productsup Technical Operations Team
Jun 24, 21:55 CEST
Identified - Following our investigation into the recent network incident, our engineering team has identified an execution bug affecting several projects. This bug is currently preventing some jobs from starting.

To urgently resolve this issue, we must perform a full restart of our data processing scheduler.

During this essential maintenance:
- All currently executing jobs will be stopped.
- No new jobs will be able to start until the executor is restarted.

We understand this causes inconvenience and appreciate your patience as we work to restore full functionality. We will provide an update as soon as the restart is complete and services are back to normal.
Jun 24, 21:41 CEST
Performance Issues
Resolved - This note confirms that the incident regarding slow response times in the Platform's user interface has been resolved.

Our engineering team successfully identified and addressed the underlying cause of the performance degradation. We have verified that the user interface is now responding normally.

Thank you for your patience and understanding while we worked to restore full service.
Your Productsup Network Operations Team
Jun 24, 20:14 CEST
Monitoring - Dear customers,

We have rerouted internal traffic by another route, which caused drastic improvements in platform load times.

We will continue to monitor the situation and resolve this incident when fully satisfied.

Thanks for your patience,
Your Productsup Network Operations Team
Jun 24, 18:22 CEST
Identified - We're currently observing slow response times within the Platform's user interface. Please be aware that data processing remains unaffected by this issue.

The cause has been identified to network issues at our provider in Falkenstein, and we are waiting for them to improve the situation.

We apologize for any inconvenience this may cause.
Jun 24, 17:19 CEST
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

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