All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API   Operational
Productsup Platform   Operational
Data Processing   Operational
Destination "Productsup Server"   Operational
Image Service   Operational
FTP Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2018

No incidents reported today.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018
Postmortem - Read details
Aug 2, 14:41 CEST
Resolved - We monitored the servers and they are working as expected. Anyway, we started looking into alternatives for our FTP hosting. We will provide more information soon.
Aug 2, 10:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 19:09 CEST
Update - we were able to restart processing. We currently only process sites which dont use our FTP service. The FTP service should also be available soon.
Aug 1, 18:37 CEST
Identified - We stopped our transport service including FTP. Processing Jobs will be queued and executed later. We apologize for any scheduling woes in the meantime.
Aug 1, 16:15 CEST
Investigating - We're currently encountering issues with the HTTP Layer of our transport server. FTP is not impacted, but as a result we have to pause Processing while we fix the issue.
Aug 1, 14:11 CEST
Jul 31, 2018
Resolved - We've performed a manual failover and the service is up and running again. Thanks for your patience
Jul 31, 13:27 CEST
Investigating - We again experience connection problems with our FTP service. Please note, Productsup Server Destination is not affected. We are looking into the issue now and will provide more information asap.
Jul 31, 13:10 CEST