All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API   Operational
Productsup Platform   Operational
Data Processing   Operational
Destination "Productsup Server"   Operational
Image Service   Operational
FTP Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018
Resolved - Everything is operational again.
Jul 18, 05:17 CEST
Update - We are continuing to work on a fix for this issue.
Jul 18, 05:16 CEST
Identified - The issue has been identified and we're working to fix the issue. The problem also has an impact on data processing which shows a delay right now.
Jul 18, 05:12 CEST
Investigating - Data-View does not load correctly and we're investigating the issue.
Jul 18, 04:51 CEST
Jul 17, 2018
Resolved - This incident has been resolved.
Jul 17, 00:56 CEST
Investigating - Data Processing is currently slow because of too much load on our database. We are investigating the issue and will come back with more information once the issue is fixed.
Jul 16, 23:47 CEST
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - In order to scale up our image service we've deployed 2 additional proxies in another region, this will allow us to satisfy higher traffic bursts. Thanks for your patience.
Jul 12, 12:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 00:04 CEST
Investigating - We are currently investigating this issue.
Jul 11, 23:50 CEST
Jul 11, 2018
Postmortem - Read details
Jul 12, 16:25 CEST
Resolved - The measures to reduce traffic on our systems were successful. all systems operational. We are closing this issue.
Jul 11, 12:31 CEST
Monitoring - We've identified the issue down to a specific IP range that sent a huge amount of requests to our image service, causing critical backend services to fail in consequence. We've limited that range to a number of requests per second to keep our service available and will consider other improvements in our software to prevent such attacks in the future.
Jul 10, 22:55 CEST
Investigating - we are experiencing issues again.
Jul 10, 22:21 CEST
Monitoring - we have implemented a fix and all systems are working again. we are going to monitor the situation for the next hours.
Jul 10, 21:45 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 21:29 CEST
Investigating - we experience issues with the platform. We are working hard to find the issue of this problem
Jul 10, 20:59 CEST
Jul 9, 2018
Resolved - The monitoring period has completed. This incident has been resolved.
Jul 9, 16:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 12:49 CEST
Identified - There is an issue with uploads failing to the Productsup Destination service due to a problem on another server. It has been identified and should be resolved soon.
Jul 9, 12:46 CEST
Resolved - This incident has been resolved.
Jul 9, 16:29 CEST
Investigating - We are currently investigating this issue.
Jul 9, 16:08 CEST
Jul 8, 2018

No incidents reported.