Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
The storage cluster which holds data for the "Productsup server" Destination (aka Transport) and FTP Service will undergo software upgrades. No downtime is planned, however there could be unexpected reduced performance or timeouts during the upgrade. Posted on
Sep 11, 2023 - 12:00 CEST
The storage cluster which holds data for the Stream API service will undergo software upgrades. No downtime is planned, however there could be unexpected reduced performance or timeouts during the upgrade. Posted on
Sep 11, 2023 - 12:03 CEST
Completed -
The scheduled maintenance has been completed.
Oct 2, 13:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 12:01 CEST
Scheduled -
During that time frame, the storage cluster which holds data for the Data Processing server will undergo software upgrades. No downtime is planned, however there could be unexpected reduced performance or timeouts during the upgrade.
Sep 11, 11:56 CEST
Resolved -
Our engineering team identified and addressed the root cause of the issue. After thoroughly investigating and troubleshooting, we implemented the necessary fixes to ensure a smooth login experience for all users.
We understand the importance of a seamless user experience, and we are committed to preventing such issues from reoccurring in the future. We will continue to monitor our systems closely to maintain a high level of service reliability.
Sep 29, 15:38 CEST
Identified -
We want to provide you with an important update regarding the login issue that some of our users have been experiencing. We have successfully identified the root cause of the problem, and our engineering team is actively working on implementing a fix.
Sep 29, 14:19 CEST
Investigating -
We are aware of an ongoing issue affecting the login functionality of our platform. Some users may be experiencing difficulties when attempting to log in to their accounts. We understand the frustration this may cause and are actively investigating the root cause of the problem.
Sep 29, 12:34 CEST