Monitoring - Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.
Jun 01, 2026 - 16:49 CEST
Jun 01, 2026 - 16:49 CEST
Identified - We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.
The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.
Jun 01, 2026 - 16:31 CEST
The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.
Jun 01, 2026 - 16:31 CEST
Investigating - We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.
No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.
Jun 01, 2026 - 13:51 CEST
No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.
Jun 01, 2026 - 13:51 CEST
About This Site
Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Platform API
Operational
Productsup Platform
Operational
Data Processing
Operational
Destination "Productsup Server"
Operational
Image Service
Operational
FTP Service
Operational
Proxy Service
Operational
Tracking Service
Operational
Stream API
Operational
Authentication Service
Operational
Retail PX - API
Operational
Retail PX - Platform
Operational
Retail PX - Open API
Operational
Export API
Operational
Content Portal
Operational
Export Template Management API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance: Data Processing Scheduler service migration Jun 11, 2026 10:00-12:00 CEST
We will be migrating the Data Processing Scheduler service to a newer, more performant platform. This upgrade improves reliability and prepares the service for upcoming features.
**Service impact**
During this window, data processing will be impacted:
- Scheduling of new data processing runs will be paused at the start of the window.
- Any data processing run scheduled during the window will not execute until the maintenance is complete.
- Runs that are already in progress when the maintenance begins will continue to run, but will eventually be started again automatically after the migration completes.
The rest of the Productsup platform — the User Interface, APIs, and other services — remains fully available throughout.
**After the maintenance**
Once the migration is complete, paused scheduled data processing runs will resume automatically. Your dataflows, schedules, and configurations will be preserved, and no action is required on your side.
**What you need to do**
If you have time-sensitive Data Processing runs scheduled during this window, please plan around it or reach out to your Customer Success Manager to coordinate. No other action is required from your team before, during, or after the maintenance.
We appreciate your patience as we continue investing in a faster, more resilient platform.
Posted on May 28, 2026 - 14:40 CEST
**Service impact**
During this window, data processing will be impacted:
- Scheduling of new data processing runs will be paused at the start of the window.
- Any data processing run scheduled during the window will not execute until the maintenance is complete.
- Runs that are already in progress when the maintenance begins will continue to run, but will eventually be started again automatically after the migration completes.
The rest of the Productsup platform — the User Interface, APIs, and other services — remains fully available throughout.
**After the maintenance**
Once the migration is complete, paused scheduled data processing runs will resume automatically. Your dataflows, schedules, and configurations will be preserved, and no action is required on your side.
**What you need to do**
If you have time-sensitive Data Processing runs scheduled during this window, please plan around it or reach out to your Customer Success Manager to coordinate. No other action is required from your team before, during, or after the maintenance.
We appreciate your patience as we continue investing in a faster, more resilient platform.
Posted on May 28, 2026 - 14:40 CEST