All Systems Operational

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Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020
Infrastructure Maintenance
Completed - All systems are back to normal.
Jul 9, 09:50 CEST
Update - The platform is available again. The data processing queue is still in progress. Starting a site in the platform might have a delay and therefore we're marking data processing as "degraded performance" for now. We're going to update the status when the queue is done. Otherwise everything is operational again. Thank you for your patience while we got that resolved.
Jul 9, 09:35 CEST
Update - Data processing and our Storage for FTP and the destination are back in service since 9:20am CEST. We're waiting on the data processing queue to normalize to enable access to the platform again.
Jul 9, 09:28 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:00 CEST
Scheduled - Dear Productsup clients,

we have to set up a scheduled downtime to replace a core component of our infrastructure. One of our core network switches shows an alarm on one of the two power supplies . To further investigate and eventually replace the power supply, we need to shut down the switch. Even if the second power supply is currently working properly we need to replace the faulty one to avoid an unexpected downtime at a later stage.

This downtime affects our main storage which is a core component in our data processing pipeline. We have to stop processing during this downtime and will also shut down access to our platform. Even if the expected downtime is 30 minutes, we are planning to shut down the platform in a window of 1.5 hours to gracefully pause our data processing and to stop directly related services.
All jobs will be queued and processed when the downtime is over and data will be delivered with a maximum delay of 1.5 hours.

Downtime:
Thursday, 9th of July from 8am to 9:30am CEST.

Affected Services:
- Access to Productsup FTP accounts
- Files on destination “Productsup Server” (https://transport.productsup.io)
- Access to the platform user interface
Jun 26, 10:20 CEST
Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Prolonged Import Delay for Platform API
Resolved - Yesterday around 16:30 CEST the queue was completely caught up and no delays did happen during the night.

For now we split the queues on a per storage solution basis and we are going to implement new functionality that splits queues per sites, project or account, so that we can control this more fine grained.
Jul 2, 09:51 CEST
Identified - We've been migrating clients since the beginning of this week to our new storage solution. This morning we noticed some delays in the processing of our queue to prepare the data for import. We're hitting some limitations of our new storage solution.

The team is currently working on a temporary solution that will fix the issue. We'll follow up later with more details.
Jul 1, 13:21 CEST
Jul 1, 2020
Transport service issues
Resolved - Due to internal maintenance conducted on our Transport Service, we temporarily redirected traffic by mistake on a files bucket that contained outdated data sources. This caused some jobs to be started with incomplete data. Following notification we redirected again the traffic to the correct, up-to-date bucket. Our sincere apologies for the inconvenience caused by this intervention.
Jul 1, 20:00 CEST
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

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