All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API Operational
Productsup Platform Operational
Data Processing Operational
Destination "Productsup Server" Operational
Image Service Operational
FTP Service Operational
Proxy Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 12, 2019
Resolved - We are still working on the solution which will go live within the next weeks. We are still monitoring the system and will create a new ticket if something happens again. Otherwise we will roll out the new solution in the background, which means your sites will not be affected by this change.
Nov 12, 10:58 CET
Monitoring - We've made some temporary changes to the configuration of our server, so that the queueing system runs more stable. This is not a long term solution however, so we'll continue to work on that on the side. For now however we do not expect connection issues like before.
Nov 6, 17:49 CET
Identified - We're experiencing some problems with our Queueing system in the backend of the API. This leads to unexpected restarts and that causes short down times for the API.
We are trying several solutions to see if we can stabilize the system.
Nov 6, 17:23 CET
Postmortem - Read details
Nov 12, 12:13 CET
Resolved - The queue has now been cleared up. Thank you for your patience while we got that resolved.
Nov 12, 09:12 CET
Monitoring - We were able to identify and solve the issue. Now we're monitoring the affected systems. The incident created a little queue but feeds are now being processed again. Some delays are expected as we process backlogged data.
Nov 12, 08:03 CET
Investigating - We're seeing increased error levels from our feed processing and we're investigating the issue.
Nov 12, 07:37 CET
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.