Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Platform API
Operational
90 days ago
99.99
% uptime
Today
Productsup Platform
Operational
90 days ago
99.99
% uptime
Today
Data Processing
Operational
90 days ago
100.0
% uptime
Today
Destination "Productsup Server"
Operational
90 days ago
100.0
% uptime
Today
Image Service
Operational
90 days ago
100.0
% uptime
Today
FTP Service
Operational
90 days ago
100.0
% uptime
Today
Proxy Service
Operational
90 days ago
100.0
% uptime
Today
Tracking Service
?
Operational
90 days ago
100.0
% uptime
Today
Stream API
Operational
90 days ago
99.99
% uptime
Today
Authentication Service
?
Operational
90 days ago
100.0
% uptime
Today
Retail PX - API
Operational
90 days ago
100.0
% uptime
Today
Retail PX - Platform
Operational
90 days ago
100.0
% uptime
Today
Retail PX - Open API
Operational
90 days ago
100.0
% uptime
Today
Export API
Operational
90 days ago
100.0
% uptime
Today
Content Portal
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Due to maintenance work at our backbone connections between Falkenstein and Frankfurt, our long distance connections will be interrupted multiple times. We expect any interruptions to be brief and have little to no impact on our services.
Best regards, Productsup Network Operations Center Posted on
Oct 01, 2024 - 13:20 CEST
Resolved -
Incident Summary: We experienced a DNS issue that caused delayed access to our database. This resulted in some jobs experiencing delays ranging from 1 to 100 minutes.
Resolution Details: Our technical team identified the root cause as a misconfiguration in the DNS settings. We worked closely with our DNS team to rectify the issue, and the DNS settings have now been restored to normal functionality.
Impact Acknowledgment: We recognize that the delays may have affected your workflows and appreciate your understanding during this incident.
Next Steps: We will continue to monitor the system to ensure stability and performance. A post-incident review will be conducted to prevent similar issues in the future. Thank you for your patience and support as we resolved this matter. If you have any further questions or concerns, please feel free to reach out.
Sep 25, 19:09 CEST
Investigating -
We are currently experiencing a DNS issue that is causing delays in our data processing system. Our team is actively investigating the problem and working to resolve it as quickly as possible.
Impact: Users may experience slower response times or difficulty accessing certain features of the data processing system.
Current Status: Our technical team is diagnosing the DNS configuration to expedite resolution.
Next Steps: We will provide updates every hour or as new information becomes available. We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. Thank you for your understanding.
Sep 25, 18:45 CEST
Completed -
The scheduled maintenance has been completed.
Sep 23, 16:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:00 CEST
Scheduled -
Dear Content Portal User,
Today, we are transitioning the content portal to the new, more secure login provider. For security reasons, we cannot migrate your current password to the new provider. As a result, it will no longer be valid when we implement the enhancement.
If you currently have access to the Productsup core platforms, you can use the same email and password as the core platform and you do not need to reset your password.
In case you do not have access to the core platform you will receive a reset password email on the transition date. Note that the password reset link within the email will only be valid for a limited time for security reasons.
Did you miss the email? If you don't receive the email or the link expires before you can use it, don't worry. You can reset your password by selecting the Forgot Password? link on the login page.
We are here to support you throughout this change. Should you have any inquiries or need help, contact our Support team.
Sep 23, 10:45 CEST