All Systems Operational

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Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.98 % uptime
Today
Data Processing Operational
90 days ago
99.99 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
99.98 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 24, 2025

No incidents reported today.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025
Export to Datasource incident
Resolved - Summary
On 17.01.2024, one of the processing storage cluster servers rebooted unexpectedly due to a configuration issue with the object storage gateway. This incident was compounded by previous changes made to accommodate a new replication zone in Frankfurt, leading to operational complications.

Incident Details
Background
Several months ago, modifications were made to include a new replication zone in Frankfurt. However, it appears the toolset used for this configuration did not execute correctly, resulting in the retention of a "default" zone and a "default" zone group alongside the active "fsn" and "fsn-1" zones and zone groups in Falkenstein.

Incident Timeline
Reboot: The server rebooted unexpectedly.
Configuration Issue: Upon investigation, it was found that the object storage gateway connected to the default zone instead of the intended configuration.
Service Behavior: Despite the service starting, it encountered issues as there was no data in the default zone, leading to complaints about missing data for incoming requests.
Monitoring Oversight: The monitoring system only tracked whether the service was "up," which did not alert us to the underlying issue until a user report was received.
Resolution
The issue was identified after user reports highlighted the data unavailability. Immediate actions were taken to correct the object storage gateway configuration, ensuring it points to the correct zone.

Lessons Learned
Monitoring Improvements: To prevent similar incidents in the future, we will enhance our monitoring to include error rates on this cluster. This will allow us to detect unusual patterns that may indicate configuration mistakes or other issues.
Configuration Checks: A review of the configuration process for replication zones will be conducted to ensure that toolsets function as expected and do not leave behind unintended configurations.
Jan 20, 21:46 CET
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
Scheduled Maintenance on Authentication Systems
Completed - We have successfully completed the scheduled maintenance.
All systems are now fully operational.

Thank you for your patience and understanding.
Jan 12, 10:20 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 10:00 CET
Scheduled - We will be performing critical maintenance on our authentication systems to improve their stability.
This work has been scheduled for Sunday morning to minimize disruptions during peak usage times.
Please note, there may be a brief period of downtime or degraded performance during the maintenance window.

Once the maintenance is complete, you will be logged out and required to log in again to access the platform.
Rest assured, there will be no changes to your account or data.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to ensure the continued reliability of our platform.
Jan 10, 18:00 CET
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

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