All Systems Operational

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Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.99 % uptime
Today
Data Processing Operational
90 days ago
99.99 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
99.99 % uptime
Today
Image Service Operational
90 days ago
99.99 % uptime
Today
FTP Service Operational
90 days ago
99.99 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Platform API - No automatic imports from 05:30 CET till 08:30 CET
Resolved - This morning we noticed errors coming from our automatic import logic. Since 05:30 CET the responsible script was stuck and we have logic in place which only allows a single instance to run. This is needed to prevent "overtriggering" of sites. The issue was related to the maintenance period. A service the script relies on was affected, this cause the script to get stuck. We didn't expect this, since during the last couple of maintenance periods we didn't experience such problems. So far only during the planned downtime we saw errors coming in, after that things picked itself right up.

Around 08:30 CET the issue was manually resolved. About a 110 sites were triggered in the first successful run this morning. That means there is a slight delay, but everything that should have been imported is now being imported.
Mar 4, 08:48 CET
Scheduled Maintenance: Platform Downtime planned for 2021-03-04 02:00:00 UTC to 2021-03-04 04:30:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 4, 05:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 03:00 CET
Scheduled - Dear customer,

Our datacenter provider will be doing urgent updates on our network infrastructure on 04 March 2021.

Therefore you may experience connectivity issues to the platform during that window of tinme.

Maintenance window:

Start Date and Time: 2021-03-04 02:00:00 UTC
End Date and Time: 2021-03-04 04:30:00 UTC

Please excuse any inconvenience this may cause. We thank you in advance for your understanding.

Kind regards,
Your Productsup Team
Feb 22, 18:13 CET
Mar 3, 2021
Scheduled Maintenance: Platform Downtime planned for 2021-03-03 02:00:00 UTC to 2021-03-03 04:30:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 3, 05:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 03:03 CET
Scheduled - Dear customer,

Our datacenter provider will be doing urgent updates on our network infrastructure on 03 March 2021.

Therefore you may experience connectivity issues to the platform during that window of tinme.

Maintenance window:

Start Date and Time: 2021-03-03 02:00:00 UTC
End Date and Time: 2021-03-03 04:30:00 UTC

Please excuse any inconvenience this may cause. We thank you in advance for your understanding.

Kind regards,
Your Productsup Team
Feb 22, 18:11 CET
Mar 2, 2021
Scheduled Maintenance: Platform Downtime planned for 2021-03-02 02:00:00 UTC to 2021-03-02 04:30:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 2, 05:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 03:00 CET
Scheduled - Dear customer,

Our datacenter provider will be doing urgent updates on our network infrastructure on 02 March 2021.

Therefore you may experience connectivity issues to the platform during that window of tinme.

Maintenance window:

Start Date and Time: 2021-03-02 02:00:00 UTC
End Date and Time: 2021-03-02 04:30:00 UTC

Please excuse any inconvenience this may cause. We thank you in advance for your understanding.

Kind regards,
Your Productsup Team
Feb 12, 16:08 CET
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
Platform Availability
Resolved - The availability problems have now been cleared up. We recognize the inconvenience this may cause and appreciate your patience as we work to restore access to our services. We will provide an update on resolution of this issue when available.
Feb 22, 04:07 CET
Investigating - We are currently investigating the issue.
Feb 22, 03:46 CET
Feb 21, 2021

No incidents reported.

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