Update - We are still seeing elevated load on our data processing infrastructure. Imports, exports and runs continue to complete, but run times are longer than usual, especially during peak hours. Our load has stayed at this level since 13 October. The increase is linked to a significant growth in the volume of data being processed on the platform.
Because the load has not eased, customers should expect delays to continue through the weekend. Runs that depend on strict timing, such as scheduled exports with a delivery deadline, may be affected.
We will post our next update if the situation changes. In the meantime, we apologize again for the inconvenience and thank you for your continued support.
Oct 16, 2026 - 20:09 CEST
Because the load has not eased, customers should expect delays to continue through the weekend. Runs that depend on strict timing, such as scheduled exports with a delivery deadline, may be affected.
We will post our next update if the situation changes. In the meantime, we apologize again for the inconvenience and thank you for your continued support.
Oct 16, 2026 - 20:09 CEST
Investigating - Since 13 October, we have seen elevated load on our data processing infrastructure. Some customers may see longer run times, and runs may be delayed, especially during peak hours. Imports, exports and runs still complete, but they take longer than usual.
Our engineering team is actively investigating and working to restore normal processing times. No data is lost.
We will post another update by 20:00 CEST, or sooner if anything changes. We apologize for the inconvenience.
Oct 16, 2026 - 13:05 CEST
Our engineering team is actively investigating and working to restore normal processing times. No data is lost.
We will post another update by 20:00 CEST, or sooner if anything changes. We apologize for the inconvenience.
Oct 16, 2026 - 13:05 CEST
About This Site
Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Platform API
Operational
Productsup Platform
Operational
Data Processing
Degraded Performance
Destination "Productsup Server"
Operational
Image Service
Operational
FTP Service
Operational
Tracking Service
Operational
Stream API
Operational
Authentication Service
Operational
Retail PX - API
Operational
Retail PX - Platform
Operational
Retail PX - Open API
Operational
Export API
Operational
Content Portal
Operational
Export Template Management API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance: Platform Downtime Oct 24, 2026 08:00-09:00 CEST
Dear customer,
As part of our ongoing security improvements, we will be performing scheduled maintenance on the Productsup Platform user interface on Saturday 24 October 2026, at 08:00 CEST.
During this time, you may experience brief interruptions when accessing the user interface. Data services or Processing will not be impacted. We do not anticipate any prolonged disruptions, and we will make every effort to minimise any impact on your experience.
Please excuse any inconvenience this may cause. We thank you in advance for your understanding.
Kind regards,
Your Productsup Team
Posted on Oct 09, 2026 - 13:08 CEST
As part of our ongoing security improvements, we will be performing scheduled maintenance on the Productsup Platform user interface on Saturday 24 October 2026, at 08:00 CEST.
During this time, you may experience brief interruptions when accessing the user interface. Data services or Processing will not be impacted. We do not anticipate any prolonged disruptions, and we will make every effort to minimise any impact on your experience.
Please excuse any inconvenience this may cause. We thank you in advance for your understanding.
Kind regards,
Your Productsup Team
Posted on Oct 09, 2026 - 13:08 CEST