All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
99.99 % uptime
Today
Productsup Platform Operational
90 days ago
99.99 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
99.99 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network maintenance advisory Oct 22, 2024 11:00-17:00 CEST
Dear customers,

Due to maintenance work at our backbone connections between Falkenstein and
Frankfurt, our long distance connections will be interrupted multiple times. We expect any interruptions to be brief and have little to no impact on our services.

Best regards,
Productsup Network Operations Center
Posted on Oct 01, 2024 - 13:20 CEST
Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
DNS Issue Affecting Data Processing System
Resolved - Incident Summary:
We experienced a DNS issue that caused delayed access to our database. This resulted in some jobs experiencing delays ranging from 1 to 100 minutes.

Resolution Details:
Our technical team identified the root cause as a misconfiguration in the DNS settings. We worked closely with our DNS team to rectify the issue, and the DNS settings have now been restored to normal functionality.

Impact Acknowledgment:
We recognize that the delays may have affected your workflows and appreciate your understanding during this incident.

Next Steps:
We will continue to monitor the system to ensure stability and performance.
A post-incident review will be conducted to prevent similar issues in the future.
Thank you for your patience and support as we resolved this matter. If you have any further questions or concerns, please feel free to reach out.
Sep 25, 19:09 CEST
Investigating - We are currently experiencing a DNS issue that is causing delays in our data processing system. Our team is actively investigating the problem and working to resolve it as quickly as possible.

Impact:
Users may experience slower response times or difficulty accessing certain features of the data processing system.

Current Status:
Our technical team is diagnosing the DNS configuration to expedite resolution.

Next Steps:
We will provide updates every hour or as new information becomes available.
We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. Thank you for your understanding.
Sep 25, 18:45 CEST
Sep 24, 2024

No incidents reported.

Sep 23, 2024
Upcoming changes to the Content Portal authentication system
Completed - The scheduled maintenance has been completed.
Sep 23, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:00 CEST
Scheduled - Dear Content Portal User,

Today, we are transitioning the content portal to the new, more secure login provider. For security reasons, we cannot migrate your current password to the new provider. As a result, it will no longer be valid when we implement the enhancement.

If you currently have access to the Productsup core platforms, you can use the same email and password as the core platform and you do not need to reset your password.

In case you do not have access to the core platform you will receive a reset password email on the transition date. Note that the password reset link within the email will only be valid for a limited time for security reasons.

Did you miss the email? If you don't receive the email or the link expires before you can use it, don't worry. You can reset your password by selecting the Forgot Password? link on the login page.

We are here to support you throughout this change. Should you have any inquiries or need help, contact our Support team.
Sep 23, 10:45 CEST
Sep 22, 2024

No incidents reported.

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