All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.98 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 7, 2021

No incidents reported today.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Postmortem - Read details
May 1, 11:02 CEST
Resolved - Last night starting at 12am our main database failed to accept some queries which led to aborted processing runs. We were able to track the error and provide a fix immediately. Failed jobs have been logged and the jobs have been triggered to run again after we were sure the issue was resolved.

Due to that circumstance some jobs had a delay in data delivery.

If you notice one of the following during 12am and 3:30am in the Platform, your site/run might be affected and we took care starting the site again:

* The import history misses a run in the timeframe
* The export history misses a run in the timeframe
* You got a notification that a run did not finish on time when this alert has been configured in the platform monitoring section.

We’re going to implement measures to prevent this issue from happening again.
May 1, 00:00 CEST
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.