All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.94 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Export Template Management API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance: Image Rendering Service Aug 19, 2026 09:00-17:00 CEST

We will perform scheduled maintenance on the Image Rendering Service on August 19, 2026, from 09:00 to 18:00 CEST.

No service disruption is expected. However, image rendering times may increase slightly during the maintenance window.
Posted on Jul 29, 2026 - 17:43 CEST

Aug 7, 2026

Network maintenance advisory
Completed - The scheduled maintenance has been completed.
Aug 7, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 CEST
Scheduled - Dear Client,

Due to planned maintenance work on our local connections between FRA4 (Werkhaus) and FRA6 (Digital Realty Fra15), our cross-datacenter transport services will be interrupted multiple times during the following window:

Start: August 6, 2026, at 10:00 PM CEST

End: August 7, 2026, at 4:00 AM CEST

We expect any interruptions to be temporary and are making every effort to minimize the impact on your services.

If you have any questions or require further information, please feel free to reach out to our support team.

Best regards,

Productsup Network Operations Center
Jul 23, 16:35 CEST

Aug 6, 2026

Aug 5, 2026

Data Processing delays
Resolved - Dear customers,
Our faulty network equipment has been repaired and we are back at full capacity, therefore we will be closing this issue.

Best regards
Your Productsup Technical Operations Team
Aug 5, 18:59 CEST
Monitoring - Dear customers,
The scheduler queue has gone back to zero since 17:30 CEST.
We are currently working with our provider to fix the defective network equipment in order for us to go back to full capacity.
When this operation is complete, we will close this incident.

Best regards
Your Productsup Technical Operations Team
Aug 5, 18:21 CEST
Identified - Dear customers,
we've tracked the issue down to a faulty CPU on one of our network equipments. We have shut it down for now, the traffic will flow gracefully through another path. The queue should drain down in the next hour.
We appreciate your patience through this incident and thank you for your continued support.

Your Productsup Technical Operations Team
Aug 5, 17:12 CEST
Investigating - We're observing queues in our data processing scheduler, all slots are currently full. As a result, site run start may be delayed from schedule by a few minutes. We are currently investigating the issue and will keep you informed from further developments.

Best regards
Your Productsup Technical Operations Team
Aug 5, 15:21 CEST

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

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