All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API Operational
Productsup Platform Operational
Data Processing Operational
Destination "Productsup Server" Operational
Image Service Operational
FTP Service Operational
Proxy Service Operational
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019
Postmortem - Read details
Dec 10, 15:13 CET
Resolved - After monitoring the incident for a full working day, all issues are resolved and all sites using the API should perform as regular.
Dec 9, 17:49 CET
Monitoring - The data has been restored to our import server and will be imported in the correct order.
The queue that built up during the day is also resolved and we're up to date on that as well.

Next run of your site could take longer, due to the built up of files. If any issues occur please let us know.

Post mortem will be followed up with soon!
Dec 6, 20:04 CET
Update - All delayed data is now being copied to our import server and next runs will slowly pick up the new data.

Once all data is fully copied, we'll write another update.
Dec 6, 17:58 CET
Identified - We've gotten several reports that API imports results in 0 products.
We've investigated the issue and found the problem with our logic. The logic is fixed, now we're looking to move the data to the correct location so it can be imported.

No data which was sent during this period was lost! We're restoring all data in the correct order, so that all delta's will be applied as expected.
Dec 6, 12:46 CET
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.