All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
99.98 % uptime
Today
Productsup Platform Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.7 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
99.98 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
99.98 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Data Processing is slow
Resolved - Dear customers,

We are pleased to inform you that the Processing job queue has resolved itself and the situation is back to normal.

If you experienced any residual issues or have additional questions, please do not hesitate to contact our support team. We are committed to ensuring a seamless experience and are here to assist you.
Thank you again for your continued business and loyalty. We value your trust in our service, and we remain dedicated to providing a reliable and high-quality experience.

Best regards,
Your Productsup Team
Jul 22, 18:48 CEST
Monitoring - Dear Customers,

We have rolled back the recent changes made to the Google Content API destination, which should resolve the issue you have been experiencing. However, there is a backlog of requests that built up during the incident, and it may take some time for this queue to clear. We apologize for any inconvenience this has caused.

If you have any further questions or concerns, please reach out to your technical support team. We are committed to resolving this incident fully once the queue has been processed.

Thank you for your patience and understanding.

Sincerely,
Your Technical Operations Team
Jul 22, 16:00 CEST
Identified - Dear customers,

We have identified an issue affecting sites using the Google Content API destination. Our Engineering team is diligently looking for a fix. We will let you know as soon as it is implemented.

Kind regards,
Productsup Technical Operations Center
Jul 22, 15:37 CEST
Investigating - Due to a large influx of jobs being started, data processing might currently suffer some delays. We’re currently investigating and will have more information shortly. Thank you for your patience.
Jul 22, 14:56 CEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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