All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.99 % uptime
Today
Data Processing Operational
90 days ago
99.99 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
99.99 % uptime
Today
Image Service Operational
90 days ago
99.99 % uptime
Today
FTP Service Operational
90 days ago
99.99 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 26, 2021

No incidents reported today.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021
Resolved - We haven't see any spikes in our job handling infrastructure anymore, so our fixes have resolved the problem.
Jan 22, 17:43 CET
Update - Today at 15:00 CET we deployed the second fix, from now on calls to the process endpoint are rate limited. We're still seeing some unexpected errors being returned for calls to the process endpoint. However they are mostly for clients who do more than 100 requests an hour. We'll continue to monitor the situation till tomorrow and then write a final update.

See our public API documentation for more details on the rate limiting: https://api-docs.productsup.io/#post
Jan 21, 18:16 CET
Update - We are continuing to monitor for any further issues.
Jan 20, 18:59 CET
Monitoring - This morning at 11:55 CET we deployed a new version which contained the first fix, out of a series of two fixes. Since then we've been monitoring the API requests. Our fix reduced the impact of unexpected peaks already and the job-hanling infrastructure remains more stable.
We continue to work on a second peak that will implement rate limiting for all clients on the process endpoint. It will allow no more than a single call per site per 5 minutes. We expect that no client workflow is affected by this.
Jan 20, 15:28 CET
Update - Today we've stared working on a fix and that will be implemented tomorrow morning! Following that deployment we're continuing to harden our endpoint from being overloaded.
Jan 19, 17:17 CET
Identified - We're experiencing an unexpected amount of requests to the process endpoint and during peaks it can overload the job-handling infrastructure. Hence the error rate is higher than usual, more 500 and 429 error are to be expected when making calls to the process endpoint.

The product upload and commit endpoints are not affected!
Jan 19, 17:16 CET
Jan 21, 2021
Jan 20, 2021
Jan 19, 2021
Jan 18, 2021
Postmortem - Read details
Jan 20, 10:01 CET
Resolved - Response times are normalized and all systems are operational.
Jan 18, 20:59 CET
Monitoring - All systems respond properly again but we're monitoring the situation a bit longer.
Jan 18, 18:41 CET
Identified - We've identified the issue and we're working on a fix to return to optimal performance.
Jan 18, 18:37 CET
Investigating - We're investigating slow response times in out Platform.
Jan 18, 18:15 CET
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.