All Systems Operational

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Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.96 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
99.95 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Imported product count dropped significantly for some sites.
Postmortem - Read details
Nov 19, 17:06 CET
Resolved - This incident has been resolved.
Nov 19, 17:05 CET
Update - After monitoring the imports form the Platform API for almost full working day, we cannot see any problems related to this issue.
Nov 19, 17:05 CET
Monitoring - The data for all affected sites has been restored. We triggered an import and export for each site, so that the latest data available will be exported to all channels.

The processing "pause" we introduced is now completely lifted, this means that the affected sites are fully operational again.
Nov 18, 22:20 CET
Update - The data of about 65% of all the sites is now restored. Once a site is restored we trigger a full run, so that all data gets imported and exported correctly.

We're continuing on the last 35%
Nov 18, 21:12 CET
Update - We started testing our automated solution to fix the data. Manually fixing the data goes slowly and has only resolved 5% of the affected sites so far.

All sites that will be fixed by the automated solution, already have been backed up, as an extra precaution.
Nov 18, 19:45 CET
Update - While we are fixing the data, we have paused the affected sites. After the repair we "unpause" the site again and it will process the most recent data.
Nov 18, 18:16 CET
Update - We have found a complete list of affected sites. We're working manually to fix the data, while in the meantime someone else is looking into an automated solution for the remaining sites.
Nov 18, 17:58 CET
Identified - We have received reports from clients that they experience major drops in imported product counts.
The sites affected ran an import between 12:00 and 13:00 CET via the Platform API today. Since then changes in imported product counts are noticed.
We've identified the problem and we're working on a fix. No data loss is expected, but in the meantime data might have been exported less products and caused problems down the line.
Nov 18, 17:12 CET
Nov 18, 2020
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

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