All Systems Operational

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Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.99 % uptime
Today
Data Processing Operational
90 days ago
99.99 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
99.95 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Export Template Management API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 4, 2026

No incidents reported today.

Feb 3, 2026
Platform database issues
Resolved - The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact.
We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience.
Feb 3, 10:56 CET
Identified - We have identified the root cause of the incident. A backup node rejoined the cluster unexpectedly, which triggered networking configuration conflicts preventing other nodes from connecting to it. This caused a brief cluster-wide pause (~2 minutes) while the state auto-resolved.
Services are now operating normally. We are monitoring the situation and will provide further updates if needed.
Feb 3, 08:32 CET
Investigating - Dear customers,

we're currently investigating some database cluster issues that may have caused some jobs to fail.
We will update this incident when the root cause will be identified.

Your Productsup Tech Operations Team
Feb 3, 08:22 CET
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
FTP Download Service Disruption
Resolved - This incident has been resolved.
Jan 21, 16:57 CET
Monitoring - Incident: FTP Download Service Disruption
Status: Monitoring
Duration: ~30-60 minutes (ended 17:34 UTC)

Impact: Customers experienced failures when downloading files via FTP during this window.

Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service.

Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active.

What We're Doing:

- Continuous monitoring of FTP service health and network metrics
- Post-incident review to improve change management procedures for infrastructure maintenance

We apologize for the disruption and appreciate your patience.
Jan 21, 16:04 CET
Emergency Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 11:13 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 11:00 CET
Scheduled - We will be conducting emergency maintenance to upgrade one of our core network routers. Due to redundancy in our infrastructure, only brief timeouts may occur as traffic is automatically rerouted.

Start time: 11:00
Expected duration: 30 minutes

This upgrade is necessary to keep our network fast and reliable. We’ll work to complete the maintenance as quickly as possible and appreciate your patience and understanding.
Jan 21, 08:57 CET
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