All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
99.96 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
99.95 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2020

No incidents reported today.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Processing notifications issue
Resolved - As a consequence of security upgrades on our infrastructure, the Processing notifications system was unavailable from 2PM to 9PM CEST. We apologize for this inconvenience and will deploy additional monitoring to avoid further downtime. Thank you for your understanding!
Sep 23, 14:00 CEST
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Transport server issues
Resolved - Two of our transport servers went over normal load and unexpectedly shutdown, which increased the download times and caused some possible issues with in-transfer files. As a corrective action we put the servers back up, but one of the servers had a defective control plane and therefore we operated at lower capacity for 3 hours or so.
We will add more transport servers to our infrastructure in the days to come in order to alleviate issues and offer a more responsive service.
Sep 18, 03:00 CEST
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Job Assignments
Resolved - This incident has been resolved.
Sep 16, 07:18 CEST
Monitoring - Good news! The problems with the job assignments have now been cleared up. Thank you for your patience while we got that resolved. The waiting queue already has been cleared as well and we're back to normal operations.
Sep 16, 07:17 CEST
Investigating - We're seeing an elevated rate of processing job assignment errors. We're currently investigating the issue, and will have updates shortly. Some jobs might be delayed for a bit.
Sep 16, 06:57 CEST
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

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