All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API Operational
90 days ago
99.98 % uptime
Today
Productsup Platform Operational
90 days ago
99.95 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
99.97 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
99.96 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Authentication Service Advisory Mar 4, 2024 19:00-20:00 CET
Dear Valued Clients,

This message is to inform you that we will be performing an upgrade to our authentication systems this upcoming Monday, March 4th at 19:00 CET.

The goal of this upgrade is to provide enhanced security for accessing our platforms by moving to a newer version of our authentication software. The process is not expected to cause any downtime or interruptions to services.

In the very unlikely event a re-login is required after the upgrade, please be assured your account details and data will remain secure. Our team will be closely monitoring to ensure a smooth transition.

We appreciate your patience and understanding as we work to continually strengthen security protections for our clients. Please do not hesitate to contact support if you have any other questions.

Thank you for your ongoing partnership. We look forward to the authentication improvements this upgrade will enable.

Kind regards,
Your Productsup Team

Posted on Feb 19, 2024 - 14:44 CET
Dear customer,

We would like to inform you about an upcoming scheduled maintenance window for the Productsup Platform. In order to increase our internal network capacity and redundancy, we will upgrade our equipment in our main datacenter. During that time, access to the platform will not be possible and Data Processing, File Services and Stream API/Platform API services will be temporarily halted.

Maintenance window:

Start Date and Time: 2024-03-06 13:00:00 CET
End Date and Time: 2024-03-06 15:00:00 CET

Please excuse any inconvenience this may cause. We thank you in advance for your understanding.

Kind regards,
Your Productsup Team

Posted on Feb 19, 2024 - 16:54 CET
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.