Productsup Status

All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Platform API Operational

Productsup Platform Operational

Data Processing Operational

Destination "Productsup Server" Operational

Image Service Operational

FTP Service Operational

Proxy Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2019

Platform API Queue issue - reduced connectivity

Resolved - We are still working on the solution which will go live within the next weeks. We are still monitoring the system and will create a new ticket if something happens again. Otherwise we will roll out the new solution in the background, which means your sites will not be affected by this change.
Nov 12, 10:58 CET

Monitoring - We've made some temporary changes to the configuration of our server, so that the queueing system runs more stable. This is not a long term solution however, so we'll continue to work on that on the side. For now however we do not expect connection issues like before.
Nov 6, 17:49 CET

Identified - We're experiencing some problems with our Queueing system in the backend of the API. This leads to unexpected restarts and that causes short down times for the API.
We are trying several solutions to see if we can stabilize the system.
Nov 6, 17:23 CET

Feed Processing

Postmortem - Read details
Nov 12, 12:13 CET

Resolved - The queue has now been cleared up. Thank you for your patience while we got that resolved.
Nov 12, 09:12 CET

Monitoring - We were able to identify and solve the issue. Now we're monitoring the affected systems. The incident created a little queue but feeds are now being processed again. Some delays are expected as we process backlogged data.
Nov 12, 08:03 CET

Investigating - We're seeing increased error levels from our feed processing and we're investigating the issue.
Nov 12, 07:37 CET

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.