All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
Productsup Platform Operational
Data Processing Operational
Destination "Productsup Server" Operational
Image Service Operational
FTP Service Operational
Tracking Service Operational
Stream API Operational
Authentication Service Operational
Retail PX - API Operational
Retail PX - Platform Operational
Retail PX - Open API Operational
Export API Operational
Content Portal Operational
Export Template Management API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance: Platform Downtime Oct 24, 2026 08:00-09:00 CEST

Dear customer,

As part of our ongoing security improvements, we will be performing scheduled maintenance on the Productsup Platform user interface on Saturday 24 October 2026, at 08:00 CEST.

During this time, you may experience brief interruptions when accessing the user interface. Data services or Processing will not be impacted. We do not anticipate any prolonged disruptions, and we will make every effort to minimise any impact on your experience.

Please excuse any inconvenience this may cause. We thank you in advance for your understanding.

Kind regards,
Your Productsup Team
Posted on Oct 09, 2026 - 13:08 CEST

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

PHP security vulnerabilities (CVE-2026-109618, CVE-2026-109619) – Update
Resolved - Remediation of the critical PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 is complete for all internet-facing Productsup services.

All affected services have been updated to patched PHP releases and restarted.

Our investigation found no evidence that these vulnerabilities were exploited against our platform. We continue to monitor our systems.

No customer action is required. This incident is now resolved.
Oct 22, 11:24 CEST
Update - On 21 October 2026, the PHP project released security updates for two critical vulnerabilities (CVE-2026-109618 and CVE-2026-109619). Our teams began remediation immediately.

We have applied the patched PHP versions to the large majority of our internet-facing infrastructure and restarted the affected services. Remediation of the remaining systems is in progress, and we are applying additional protective measures where updates are not yet available from upstream providers.

We have found no evidence of exploitation affecting our platform, and investigation is ongoing. No customer action is required at this time.

We will post another update once remediation is complete.
Oct 21, 18:56 CEST
Investigating - We are performing emergency maintenance to address an issue affecting PHP. During this maintenance, some services may experience brief interruptions or temporary unavailability.

We are working to complete the maintenance as quickly as possible and will provide updates as needed.

Thank you for your patience and understanding.
Oct 21, 16:49 CEST

Oct 21, 2026

Delays in data processing
Resolved - Processing times have been back to normal since Monday, 19 October, at about 17:00 CEST. We have monitored the platform since then and confirmed that imports, exports and runs are completing at their usual speed, including during peak hours.

Between 13 and 19 October, a significant increase in the volume of data being processed on our platform used up our processing capacity. As a result, runs took longer than usual and some were delayed, especially at peak times. Once the source of the additional volume was identified, it was paused, and processing capacity returned to normal.

To detect this kind of capacity pressure earlier, we have added new monitoring of processing load and queue build-up.

We apologize for the inconvenience. If you still see unexpected delays on your sites, please contact our Support team.
Oct 21, 15:28 CEST
Update - We are still seeing elevated load on our data processing infrastructure. Imports, exports and runs continue to complete, but run times are longer than usual, especially during peak hours. Our load has stayed at this level since 13 October. The increase is linked to a significant growth in the volume of data being processed on the platform.

Because the load has not eased, customers should expect delays to continue through the weekend. Runs that depend on strict timing, such as scheduled exports with a delivery deadline, may be affected.

We will post our next update if the situation changes. In the meantime, we apologize again for the inconvenience and thank you for your continued support.
Oct 16, 20:09 CEST
Investigating - Since 13 October, we have seen elevated load on our data processing infrastructure. Some customers may see longer run times, and runs may be delayed, especially during peak hours. Imports, exports and runs still complete, but they take longer than usual.

Our engineering team is actively investigating and working to restore normal processing times. No data is lost.

We will post another update by 20:00 CEST, or sooner if anything changes. We apologize for the inconvenience.
Oct 16, 13:05 CEST

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 12:00 CEST
Scheduled - We will be performing scheduled maintenance on part of our core network infrastructure to apply software updates to our routers. Our network is fully redundant, and traffic will be moved to redundant paths before each router is updated. We do not expect any service interruption.

In rare cases, some users may see brief latency or a single reconnect while traffic moves between paths. If you notice anything unusual during or after the window, please contact our support team.
Oct 8, 10:50 CEST

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage