Degraded Platform login and access times

Incident Report for Productsup

Resolved

The original issue has been resolved with our hosting provider and both proxies are now fully operative.

Posted Aug 18, 2019 - 17:38 CEST

Monitoring

We have switched over manually to a working proxy server. Access times are reported as normal, we continue to monitor the situation while the failed proxy is being repaired.

Posted Aug 18, 2019 - 11:03 CEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2019 - 10:42 CEST

Identified

Good morning,
you may currently experience degraded access times to the Platform UI. A defective proxy server has been identified as the source of performance issues and is being replaced. Processing is not affected.

Posted Aug 18, 2019 - 10:42 CEST

This incident affected: Productsup Platform.