All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
99.99 % uptime
Today
Productsup Platform Operational
90 days ago
99.97 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
99.99 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
99.99 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 7, 2024

No incidents reported today.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Platform stability issues
Resolved - The issue impacting the platform was identified as a network configuration error by our server provider. After rolling back the change, network conditions have returned to normal, and all systems are operational.

We are closely monitoring the platform to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Oct 30, 15:15 CET
Investigating - We are currently experiencing intermittent availability issues and degraded performance with the platform. Some users may find the platform temporarily unavailable or experience slower response times. This appears to be related to underlying network conditions, and our technical team is actively investigating the root cause.

We appreciate your patience as we work to restore full service. Further updates will be provided as soon as more information is available. Thank you for your understanding.
Oct 30, 14:27 CET
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024
Degraded performance
Resolved - The DDoS attack causing degraded performance has been successfully mitigated, and our services are now back to normal operation.

We sincerely appreciate your patience and understanding throughout this incident. If you encounter any issues or have any questions, please don't hesitate to reach out to our support team.
Oct 26, 19:11 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 19:02 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 18:42 CEST
Investigating - We are currently experiencing degraded platform performance due to a Distributed Denial of Service (DDoS) attack. Our Network Operations Center is actively working to mitigate the impact and restore full functionality as swiftly as possible.

During this time, you may encounter intermittent service disruptions or delays in accessing our services. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience as we resolve this issue.
Oct 26, 18:40 CEST
Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

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