All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
99.99 % uptime
Today
Productsup Platform Operational
90 days ago
99.98 % uptime
Today
Data Processing Operational
90 days ago
99.99 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
99.98 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
99.99 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network maintenance advisory Dec 23, 2024 13:00-15:00 CET
During this period, one of our providers in Frankfurt will be conducting maintenance, resulting in temporary unavailability of certain direct connections. We expect any interruptions to be brief and have little to no impact on our services.

Best regards,
Productsup Network Operations Center
Posted on Dec 18, 2024 - 10:30 CET
Past Incidents
Dec 21, 2024

No incidents reported today.

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

Dec 18, 2024
Update on Processing Performance
Resolved - Dear Customers,

We are pleased to inform you that, according to our monitoring, we are satisfied that the issue has been resolved. We are now experiencing improved site run times and enhanced upload/download performance.

Thank you for your patience during this process. We remain committed to providing you with the best possible service and will continue to monitor the situation closely.

To prevent similar issues in the future, we are implementing the following measures:

Increased Bandwidth Planning:
We will reassess and adjust our bandwidth capacity regularly to ensure it meets the demands of our customer base, especially during peak usage times.

Enhanced Monitoring Tools:
We are upgrading our monitoring systems to provide real-time insights into network performance and quickly identify any anomalies.
Dec 18, 17:46 CET
Identified - Dear customers,

We have identified a potential issue affecting our service performance. A network equipment component was found to be possibly defective. With the assistance of our data center provider, we have replaced this equipment, which has resulted in significantly higher transfer rates.

Additionally, we have upgraded the bandwidth on this equipment to better accommodate these improved speeds. Most customers should start experiencing enhanced times for site runs effective immediately.

We are continuing to monitor the entire platform for any other factors that might cause slowness or delays, and we will keep you updated on any further developments.

Thank you for your continued patience and support.
Dec 18, 13:38 CET
Investigating - Dear Customers,

We are currently experiencing unusually high demand for our software due to a combination of seasonal factors. As a result, some sites may experience delays or, in some cases, become stuck in the queue.

Our team is actively investigating all possible root causes to address these challenges. Please rest assured that we are monitoring the situation closely and taking every step to enhance performance. Your experience is important to us, and we appreciate your patience as we work through this.

Thank you for your understanding.
Dec 18, 10:56 CET
Dec 17, 2024

No incidents reported.

Dec 16, 2024

No incidents reported.

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024
Image Service Incident (Image Designer)
Postmortem - Read details
Dec 13, 12:49 CET
Resolved - Description:
We have successfully rolled back Chromium to an earlier version, and SVG generation is now functioning as expected.

Impact:
Users can now generate SVG images without any issues.

Thank you for your patience during this incident. If you experience any further issues, please reach out to our support team.
Dec 13, 12:41 CET
Investigating - Description:
We are currently experiencing issues with Image Designer (SVG) generation in our Image Service. This is due to a necessary security upgrade, which has temporarily affected our ability to generate images.

Impact:
Users are unable to generate SVG images at this time.

Next Steps:
We are aware of the issue and are actively working on a workaround. Updates will be provided as soon as more information is available.

Thank you for your patience as we resolve this matter.
Dec 13, 11:46 CET
Dec 12, 2024
Download Proxy Outage
Postmortem - Read details
Dec 12, 10:21 CET
Resolved - The partial outage affecting the Download Proxy service has been successfully resolved. The issue was traced back to misconfigurations in the firewall settings following recent changes to IP addressing for our proxy services.

As the service is going live again, we are committed to enhancing our systems to prevent similar incidents in the future. Thank you for your understanding and support.
Dec 12, 10:19 CET
Identified - We are currently experiencing a partial outage of the Download Proxy service. Users have reported issues with accessing the service, with some connections being rejected. This appears to be related to recent changes in IP addressing for our proxy services.

We've implemented a fix and the download proxy should function again as intended.
Dec 12, 10:14 CET
Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

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