All Systems Operational

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Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API ? Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.79 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API ? Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Export Template Management API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 6, 2025

No incidents reported today.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025
Data Processing is slow
Resolved - Dear customers,

the module has been replaced by our provider and performance is back to normal.

Thanks again for your patience during this incident.

Best regards,
Your Productsup Tech Operations Team
Sep 24, 13:50 CEST
Identified - Dear customers,

we have linked the performance issue to a defective fiber optic transceiver in our Falkenstein datacenter. Our provider is currently replacing the module.

Thanks for your patience as the incident should be resolved shortly.
Sep 24, 13:36 CEST
Investigating - Dear customers,

our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible.

Best regards,
Your Productsup Technical Operations Team
Sep 24, 13:33 CEST
Sep 23, 2025
Scheduled Maintenance: Storage Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 CEST
Scheduled - **Duration:** 2-4 hours
**Expected Impact:** Minimal service impact

We will be performing planned maintenance on our storage infrastructure to enhance system reliability and fault tolerance across our data centers.

## What to expect:
- Services will remain available throughout the maintenance window
- Job duration might be slightly slower during the upgrade process
- No data loss or service interruptions are anticipated

## What we're doing:
Upgrading our storage cluster configuration to improve resilience and ensure optimal performance during datacenter-level events.

## If you experience issues:
Contact our support team if you notice any service degradation during the maintenance window.

We apologize for any inconvenience and appreciate your patience as we continue to improve our infrastructure reliability.
Sep 16, 10:46 CEST
Sep 22, 2025

No incidents reported.

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