All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API ? Operational
90 days ago
100.0 % uptime
Today
Productsup Platform Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.79 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API ? Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Export Template Management API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Issue with delta processing
Postmortem - Read details
Sep 9, 18:36 CEST
Resolved - This incident has been fully resolved. All systems are operating normally. We will continue monitoring the infrastructure closely over the coming days to ensure continued stability.
Sep 9, 18:30 CEST
Monitoring - Dear customers,

The cluster has been rebooted into a working state. Delta operations, parallel processing and export2datasource features should function again normally. We are continuing to monitor the restoration process and will debrief this incident later on.

Thanks again for your patience and continued support,
Your Productsup Operations Team
Sep 9, 15:17 CEST
Identified - Dear customers,

the issue has been identified, our storage cluster which stores Site Workspaces is currently in a failed state. Due to this, you may encounter workspace errors which can be safely ignored. Delta processing runs and parallel processing may not work at all, while full processing runs will succeed nevertheless.

Our infrastructure team is working to restore the cluster to a full state as soon as possible, and we'll keep you posted if there are any new developments.

Thank you for your understanding,
Your Productsup Tech Operations Team
Sep 9, 14:48 CEST
Update - We are continuing to investigate this issue.
Sep 9, 14:46 CEST
Investigating - Dear customers,
We are seeing elevated numbers of full processing runs, instead of runs that should process the delta of changed products.
We are currently investigating the issue.

Best regards,
Your Productsup Tech Operations Team
Sep 9, 13:53 CEST
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage