All Systems Operational

About This Site

Welcome to Productsup's home for real-time information on system performance and security. Here you will find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Platform API Operational
90 days ago
99.99 % uptime
Today
Productsup Platform Operational
90 days ago
99.99 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Destination "Productsup Server" Operational
90 days ago
100.0 % uptime
Today
Image Service Operational
90 days ago
99.99 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Proxy Service Operational
90 days ago
100.0 % uptime
Today
Tracking Service ? Operational
90 days ago
100.0 % uptime
Today
Stream API Operational
90 days ago
99.99 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Retail PX - API Operational
90 days ago
100.0 % uptime
Today
Retail PX - Platform Operational
90 days ago
100.0 % uptime
Today
Retail PX - Open API Operational
90 days ago
100.0 % uptime
Today
Export API Operational
90 days ago
100.0 % uptime
Today
Content Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network maintenance advisory Oct 22, 2024 11:00-17:00 CEST
Dear customers,

Due to maintenance work at our backbone connections between Falkenstein and
Frankfurt, our long distance connections will be interrupted multiple times. We expect any interruptions to be brief and have little to no impact on our services.

Best regards,
Productsup Network Operations Center
Posted on Oct 01, 2024 - 13:20 CEST
Past Incidents
Oct 16, 2024

No incidents reported today.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
Platform and APIs Access Disruption
Resolved - We have identified and resolved the issue. The problem was caused by a hardware failure on one of our routers. Our team has successfully redirected traffic to another router, restoring access to both the platform and API.

Description:
We experienced an issue where platform.productsup.com and our API were inaccessible due to a network problem. Our team investigated and resolved the root cause, which was identified as a hardware failure on one of our routers.

Impact:
* Users were temporarily unable to access platform.productsup.com
* The API was temporarily unavailable
* Data Processing functionality remained unaffected throughout the incident

Resolution:
Traffic has been redirected to another router, restoring full access to both the platform and API. All services should now be functioning normally.

We apologize for any inconvenience this may have caused and appreciate your patience during the outage. If you continue to experience any issues, please contact our support team.
Oct 7, 11:37 CEST
Update - Cause has been identified and a workaround has been implemented. Services are gradually coming back online as we monitor the situation.
Oct 7, 11:34 CEST
Investigating - Description:
We are currently experiencing an issue where platform.productsup.com and our API services are inaccessible. Our team is actively investigating the root cause, which appears to be related to a network issue. We apologize for any inconvenience this may cause.

Impact:

* Users are unable to access platform.productsup.com
* Data Processing functionality remains unaffected

Next Update:
We will provide an update within the next 30 minutes or as soon as we have more information.
Oct 7, 11:29 CEST
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

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