We are pleased to report that the upgrade to the latest version of our authentication system was successful. However, due to an unexpected compatibility issue, users were logged out of the affected systems by the authentication provider as a precautionary measure.
The platform impacted was our RetailPX solution. We can confirm that no account related data was lost as a result of the logouts. Users simply need to re-login with their existing credentials to regain access.
We sincerely apologize for any inconvenience caused by this unplanned logout. Our team is investigating the root cause of the compatibility issue to prevent recurrence in future upgrades.
Thank you again for your patience and understanding. Please contact support if you have any other questions or concerns regarding access to RetailPX after the authentication upgrade.
Posted Feb 01, 2024 - 20:33 CET
Completed
The scheduled maintenance has been completed.
Posted Feb 01, 2024 - 20:30 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 01, 2024 - 20:01 CET
Scheduled
Dear Valued Clients,
This message is to inform you that we will be performing an upgrade to our authentication systems this upcoming Thursday, February 1st at 20:00 CET.
The goal of this upgrade is to provide enhanced security for accessing our platforms by moving to a newer version of our authentication software. The process is not expected to cause any downtime or interruptions to services.
In the very unlikely event a re-login is required after the upgrade, please be assured your account details and data will remain secure. Our team will be closely monitoring to ensure a smooth transition.
We appreciate your patience and understanding as we work to continually strengthen security protections for our clients. Please do not hesitate to contact support if you have any other questions.
Thank you for your ongoing partnership. We look forward to the authentication improvements this upgrade will enable.
Kind regards, Your Productsup Team
Posted Jan 29, 2024 - 17:00 CET
This scheduled maintenance affected: Authentication Service.