Platform API - No automatic imports from 05:30 CET till 08:30 CET
Incident Report for Productsup
Resolved
This morning we noticed errors coming from our automatic import logic. Since 05:30 CET the responsible script was stuck and we have logic in place which only allows a single instance to run. This is needed to prevent "overtriggering" of sites. The issue was related to the maintenance period. A service the script relies on was affected, this cause the script to get stuck. We didn't expect this, since during the last couple of maintenance periods we didn't experience such problems. So far only during the planned downtime we saw errors coming in, after that things picked itself right up.

Around 08:30 CET the issue was manually resolved. About a 110 sites were triggered in the first successful run this morning. That means there is a slight delay, but everything that should have been imported is now being imported.
Posted Mar 04, 2021 - 08:48 CET
This incident affected: Platform API.
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