Platform reachability issue

Incident Report for Productsup

Resolved

Dear valued customers,

We regret to inform you that between the hours of 9:29 AM and 9:42 AM CET, our platform experienced a temporary disruption in service. This interruption was due to a network incident occurring at the datacenter where our services are hosted. As a result, our main services were rendered inaccessible from the internet.

Upon investigation, it was determined that the root cause of the issue was a misconfiguration on a network switch by our providers' network engineering center. We want to emphasize that this incident was beyond our control, but we are actively collaborating with our providers to implement measures to prevent such incidents from occurring in the future.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve the situation promptly.

Thank you for your continued support.

Posted Feb 29, 2024 - 09:30 CET